Story #2

Average customer:
Hello. I'm calling because my computer cannot blah blah blah.
Agent:
OK, let's open this, and lets open that... blah blah blah... and now let's close all of the windows.
Average customer:
Um, wait a second, be right back.
(this is something usual as customers don't care if they are wasting OUR time)
Agent:
OK, no problem.

(background noise... like "SLAM... SLAM!" coming from the customer's place)

Average customer:
Alright, I closed all of my windows now what?