Amnesiac

This one comes from another call center. One that takes care of mobile phone issues.
At the point of confirming the customer's account, the agent asks a secret question.
-What is your favourite hobby?
-My favourite hobby? I don't know...

Geography

Since customers know they are talking with people from other countries, sometimes they ask me where am I from.

-Where are you located?
-I'm in Argentina.
-Oh, Rio de Janeiro?
-No. That's Brazil.

Mouse buttons

There was a half an hour phone call about a computer not starting after the first windows set up.

The cause:
Customer was not able to click "NEXT" because
he didn't find the mouse button.

Operating Systems

When I have to ask what OS the customer is using there are no surprises.
It is always Windows XP or Vista.

But there are strange answers when I ask "What Operating System does your PC have?"

-Windows Desktop.
-Explorer?
-Tha who?? (Lateesha from Louisiana)
-Windows Millenium
-COMPAQ PRESARIO
-It's a DELL.
-Um... Comcast.

Last names...

Sometimes I try to guess if the callers' last names are spanish, german or whatever.
Usually I am right and that generates a little chat.
But this time:

-Is your last name polish?
-No. Turkish.
-Oh.

And then we talked about football (soccer).

Speakers to modem

OK, there was an old lady telling me that she had the speakers connected to the modem.
And she thought her PC should not start slow because "I don't have dial-up anymore"

And then she said "Oh, so this thing I've been calling modem all this time is what you call
the tower?"

Some people shouldn't be allowed to own computers.

Story #2

Average customer:
Hello. I'm calling because my computer cannot blah blah blah.
Agent:
OK, let's open this, and lets open that... blah blah blah... and now let's close all of the windows.
Average customer:
Um, wait a second, be right back.
(this is something usual as customers don't care if they are wasting OUR time)
Agent:
OK, no problem.

(background noise... like "SLAM... SLAM!" coming from the customer's place)

Average customer:
Alright, I closed all of my windows now what?