Amnesiac

This one comes from another call center. One that takes care of mobile phone issues.
At the point of confirming the customer's account, the agent asks a secret question.
-What is your favourite hobby?
-My favourite hobby? I don't know...

Geography

Since customers know they are talking with people from other countries, sometimes they ask me where am I from.

-Where are you located?
-I'm in Argentina.
-Oh, Rio de Janeiro?
-No. That's Brazil.

Mouse buttons

There was a half an hour phone call about a computer not starting after the first windows set up.

The cause:
Customer was not able to click "NEXT" because
he didn't find the mouse button.

Operating Systems

When I have to ask what OS the customer is using there are no surprises.
It is always Windows XP or Vista.

But there are strange answers when I ask "What Operating System does your PC have?"

-Windows Desktop.
-Explorer?
-Tha who?? (Lateesha from Louisiana)
-Windows Millenium
-COMPAQ PRESARIO
-It's a DELL.
-Um... Comcast.

Last names...

Sometimes I try to guess if the callers' last names are spanish, german or whatever.
Usually I am right and that generates a little chat.
But this time:

-Is your last name polish?
-No. Turkish.
-Oh.

And then we talked about football (soccer).